Q: How do I register to bid?
A: Go to Register and create an account.

Note: Your username will appear on the bidding screen, some bidders do not want their company or personal name to be known therefore, select another username.

Q: How do I change my username?
A: If you would like another username, please Register again.

Q: I forgot my password, what should I do?
A: If you have forgotten your password, please go to Forgot Password and enter your username and email address. An email will be sent to you to reset your password.

Q: Can I watch an auction online without registering to bid?
A: Yes, anyone can view the bidding online when the auction is active.

Q: How do I inspect items before bidding?
A: Bidders may attend a preview prior to the auction to physically inspect merchandise. Please check the preview schedule for the sale you are interested.

Q: What are the terms of the sale?
A: Auctions are subject to our terms and conditions. These cover matters like payment, removal, and other contract terms. Please see the sale you are interested for the specific terms.

Q: After I register when can I bid?
A: A refundable bid deposit is required for approval to bid. Please see the auction details for the sale you are interested for bid deposit requirements. Once we receive your bid deposit you will receive an approval email.

Q: How do I place a bid?   
A: To bid on an auction item, you need to Login by entering your username and password. After login you may place either your Bid Amount or an Auto Bid.

Q: What is an Auto Bid?
A: The Auto Bid feature allows a bidder to place a maximum bid on an item and it will automatically increase the bid by one bid increment when outbid by another bidder. Where two or more Auto Bids have the same maximum (equal to or greater than any single bid), the earliest Auto Bid will be the "winning bid".

Q: How do I keep track of my bids?   
A: You may keep track of your bid amounts and the current highest bid for each lot you are actively bidding by clicking on Your Account. You must log in to see this link.

Q: What is my Watchlist?
A: The watchlist feature lets you keep a close eye on any lot without having to place a bid on it. You must log in to see this link. Go to the lot you are interested and click on "Add this item to my watch list". To view these lots click on Your Watchlist.

Q: How do I know when I have been outbid?
A: If you have been outbid you will receive an email named "You have been outbid". The email will contain the lot number and the current high bid. If you still want the item, simply click on the link in the email, login and place your bid. You also may view the Bid History on the Lot Detail page by scrolling to the bottom of the page.

Q: What is auction overtime?
A: Overtime bidding occurs automatically when a bid is placed within the last 5 minutes of an auction.

• Auction extension time is (10mins)
• Auction time remaining before extension is (5mins).

Example: Auction is scheduled to close at 2:00 pm. If a bid is placed within the "time remaining" period i.e. between 1:55 and 2:00 say 1:56, the new enddate will be 10mins from that, i.e. 2:06. If another person bids (between 2:01-2:06), the end time will be extended again for 10 mins from when the person placed the bid. The lot will only end when no one bids during the last 5 mins of the end date/time.

Q: How do I update my registration information?
A: You may update your registration by going to Update Registration. You must log in to see this link.

Q: How do I know if I have won a bid?
A: You will receive an email stating you are a winning bidder. You may also login to Your Bidding History to see the list of lots you have won.

Q: If I am a winning bidder, what happens after the auction closes?
A: You will receive an email with payment and removal instructions after the auction closes.

Q: What are the recommended browers?
A: We recommend using one of the following browsers:
Internet Explorer (IE) versions 6,7,8 and above
Firefox 3 and above
Safari 4 and above
Google Chrome 4 and above
Opera 10 and above

Note: If you use AOL and experience problems, connect as you normally would, launch another browser (such as Internet Explorer or Firefox), then access the auction again.